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Customer ServiceUSDemo Retailer - Furniture
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GuidelinesBrand guidelines: Demo brand - Furniture
Dear Customer,

We will be happy to help you handle your claim request.
Please enter all the required data, description and picture(s) of the issue.

If any questions please call our Customer Support at +45 12 12 12 12

All the best,
Customer Support team
Select a ticket type to continue
Claim
Return
Delivery issue
?
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Claim  ·  Demo brand - FurnitureAdd the products you want to claim, then click Next to see a summary and send your claim.
Product 1Verified
1
Table
TAB-DEM1-BEI
Beige
999999888888999
DeleteDuplicateEdit
Add your first product Add product Add another product Next - Review ticket
?
Add product
Product information
Table
–1+
The product is broken
The product is cracked
Missing parts
Other
Add a picture of the fault (Required)
Drag your file here, or browse for
your picture or video
Add more
Add picture with phone
Picture of product packaging/box (Optional)Guide
Drag your file here, or browse for
your picture or video
Add picture with phone
Describe the fault (Required)
Add product picture (Optional)
Drag your file here, or browse for
your picture or video
Add picture with phone
?
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Review your ticket

Brand
Demo brand - Furniture
info+furniture@claimlane.com
Products
1 product line: Table, TAB-DEM1-BEI, Beige, 999999888888999
Add customer referenceAdd reference
Anything else Demo Supplier - Furniture should know?
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Customer ServiceUSDemo Supplier - Furniture

That's how your retailers submit tickets.

Ticket 10330818-07-2025 10:43 New ticket Take it Archive
Shipping Actions Export to PDF
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Refund
Replacement
Demo brand - FurnitureOther
Demo Retailer - Furniture (No customer number)Test street, 2200 Copenhagen, Denmark
Delivery addressTest street, 2200 Copenhagen,  Denmark
Pickup addressTest street, 2200 Copenhagen,  Denmark
Internal reference
External reference
Claim0 of 1 lines handledTotal qty: 1Bulk view
Product 1 - Used product ▾Select status
Enter a note
Description
The left side of the table top is cracked.
Product data
Quantity
1
Item name
Table
Item number
TAB-DEM1-BEI
Color / size
Beige
EAN
999999888888999
Claim reason
The product is cracked
Invoice / order number
Batch number
Claim outcome
Replaced for new item
Repaired
Credit note
Spare part sent
Cost of repair
AcceptedOtherDecline
Accepted - Item ReplacedChange outcome
InstructionsWe will send a replacement and let you know the tracking details within 2 days.
 
Instructions
This will be shown to the retailer
CancelSend
English ▾Add standard response
Credit
Credit & Recycle
Spare Part Sent
Item Replaced
Retailer chat
US
User 1 (Demo Retailer - Furniture)
We need to replace the table.
Reply to retailerInternal Note
Write a message ...
Macros Send
My MacrosShared MacrosNew Macro +
EnglishSearch for Macro
Spare part sent Spare part sent
Hi {{firstName}}, We've shipped the requested spare part directly to your customer as ...
Item replaced Item replaced
Hi {{firstName}}, The replacement item for your customer has been dispatched and is ...
Item repaired Item repaired
Hi {{firstName}}, The item has been successfully repaired. We've shipped it directly to ...
Replacement
Select multiple
Product 1Accepted
Quantity
1
Item name
Table
Item number
TAB-DEM1-BEI
Color / size
Beige
EAN
999999888888999
Cancel
Replacement order created

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Supplier inbox18Consumer inbox44
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GuidelinesBrand guidelines: Demo brand - Furniture
Dear Customer,

We will be happy to help you handle your claim request. Please enter all the required data, description and picture(s) of the issue.

If any questions please call our Customer Support at +45 12 12 12 12

All the best,
Customer Support team
Select a ticket type to continue
Claim
Return
Delivery issue
Back
Claim · Demo brand - FurnitureAdd the products you want to claim, then tap Next to see a summary and send your claim.
Product 1Verified
Item nameTable
Quantity1
Item numberTAB-DEM1-BEI
Color / sizeBeige
EAN999999888888999
DeleteDuplicateEdit
Add your first product
Add product
Brand guidelines: Demo brand - FurnitureGuidelines
Product information
Table
–1+
Select
Add a picture of the fault (Required)
Drag your file here, or browse
for your picture or video
Add more
Add picture with phone
Picture of product packaging/box (Optional)Guide
Drag your file here, or browse
Describe the fault (Required)
Add product picture (Optional)
Drag your file here, or browse
Back

Review your ticket

Brand
Demo brand - Furniture
info+furniture@claimlane.com
Products
1 product line: Table, TAB-DEM1-BEI, Beige, 999999888888999
Add customer reference
Add reference
Message
ClaimlaneUS
Retailer inbox41Consumer inbox27
Ticket 103308
New ticket
Take it Archive Shipping Actions
Demo brand - FurnitureOther
Demo Retailer - FurnitureNo customer number · Test street, 2200 Copenhagen, Denmark
Delivery addressTest street, 2200 Copenhagen, Denmark
Pickup addressTest street, 2200 Copenhagen, Denmark
Internal reference–
External reference–
Claim0 of 1 lines handledTotal qty: 1
Product 1Used product ▾Select status
Enter a note
DescriptionThe left side of the table top is cracked.
Item nameTable
Quantity1
Item numberTAB-DEM1-BEI
Color / sizeBeige
EAN999999888888999
Claim reason
The product is cracked
Invoice / order no.
Batch number
Claim outcome
Select
Cost of repair
AcceptedOtherDecline
Accepted - Item ReplacedChange outcome
InstructionsWe will send a replacement and let you know the tracking details within 2 days.
English ▾Add standard response
Credit
Credit & Recycle
Spare Part Sent
Item Replaced
Instructions
This will be shown to the retailer
CancelSend
Retailer chat
US
User 1 (Demo Retailer - Furniture)
We need to replace the table.
Reply to retailerInternal Note
Write a message ...
MacrosSend

That's how your retailers submit tickets.

Replacement order created

Want to change how you handle B2B tickets?

Solve returns, repairs, replacements and claims with ease.

Schedule a meeting